1. Entry pilot (USD 850)
The entry pilot is USD 850 for one questionnaire family, paid in full at checkout. Your private workspace is created right after payment. Payments are processed by Polar, our merchant of record.
If you ask for a refund before any source document or questionnaire has been processed in your workspace, we refund the USD 850 in full.
Once drafts have been generated from your sources, the USD 850 is not refundable, except as required by law.
If processing has started but you are not satisfied, email us and we will tell you what applies.
2. Design-partner pilot (USD 7,000, by separate written agreement)
A larger design-partner pilot can be agreed in writing after the entry pilot is accepted. It is not part of the entry pilot checkout. If agreed, it is paid in two parts:
- Kickoff payment, USD 3,500, paid at kickoff. It covers setup: the workflow and policy kickoff, connecting your source library and configuring the worker roles and approvals.
- Completion payment, USD 3,500, paid only after you accept the reviewer packet at the acceptance review.
3. Kickoff payment (design-partner pilot only)
- If you cancel before the kickoff session takes place, we refund the Kickoff payment in full.
- If we cannot start the pilot, or we cancel it for any reason other than your breach of our Terms, we refund the Kickoff payment in full.
- Once the kickoff session has taken place and setup work has started, the Kickoff payment is not refundable, except as required by law or as set out below.
4. Completion payment and remediation (design-partner pilot only)
You only pay the Completion payment after you accept the reviewer packet. If the packet does not meet the scope we agreed, tell us what is missing at the acceptance review. We will fix it and deliver a revised packet, and we allow up to two rounds of fixes.
If the packet still does not meet the agreed scope after those fixes, you do not owe the Completion payment, and the pilot ends.
5. Billing mistakes
If you were charged twice, charged the wrong amount, or charged a design-partner Completion payment before accepting the packet, email us and we will refund the incorrect amount.
6. How to request a refund
Email fuseini.metadata@gmail.com ยท Founders: fuseini.metadata@gmail.com, alhassanmo365@gmail.com with your company name and payment details. We aim to reply within five business days. Approved refunds are returned to the original payment method through Polar. Timing then depends on your bank or card provider.